Delete Your NutriAI Account and Data

You can permanently delete your NutriAI account and its associated data either in the app or by sending a request from this page. You do not need to reinstall NutriAI to submit a web-based request.

Delete in the NutriAI App

  1. Open NutriAI.
  2. Select Me.
  3. Open Settings.
  4. On Android, select Delete account. On iOS, open More and select Delete account.
  5. Review the warning and confirm.

Deletion is permanent and cannot be undone.

Request Deletion Without the App

Email support@fria.ai with the subject NutriAI account deletion request. This email link works even if you have uninstalled NutriAI.

To help us locate and verify the correct account, include whichever of the following you have:

  • the anonymous NutriAI user ID included in a NutriAI support email draft;
  • the email address linked to the account, if you linked one;
  • a Google Play order number or Apple transaction identifier if you need us to match a subscription customer; and
  • the approximate date you created or last used the account.

Do not email health details, food photos, passwords, payment-card information, or identity documents unless our support team specifically explains why additional verification is legally required.

Anonymous accounts

NutriAI normally creates an anonymous account. While you still have the app, the most reliable options are to use the in-app deletion path or open Me > Settings, select Support on Android or Help on iOS, and send the prefilled support email, which includes your NutriAI user ID. If you no longer have the app, send the email request above with any store transaction identifier or other account details you still have. We will explain what can be verified without asking you to reinstall NutriAI.

Verification and Timing

We verify requests to prevent somebody else from deleting your data. We may reply to the requesting email and ask you to confirm the anonymous NutriAI user ID, a linked email address, or a store transaction identifier. We use verification information only to identify the account and process the request.

We generally complete a verified request within 30 days and email you when it is complete. If applicable law permits more time for an unusually complex request, we will tell you why and when we expect to finish. If we cannot identify the account from the information provided, we will explain the minimum additional information needed.

What Is Deleted

Account deletion removes the following data associated with your NutriAI account from active systems:

  • the Supabase authentication account and NutriAI account identifier;
  • profile details, avatar, settings, goals, calorie targets, nutrition plans, and calibration history;
  • saved favorites, meal logs, nutrition values, ingredients, allergen information, and related timestamps;
  • weight records, weight goals, water intake and water goals;
  • uploaded food photos and nutrition-label images in private storage;
  • reminder settings, user-level snapshots, and widget data stored by NutriAI; and
  • the NutriAI/RevenueCat customer association and entitlement record controlled by NutriAI.

Account deletion also instructs applicable service providers to delete customer data they process for NutriAI. Data you previously wrote to Health Connect can be managed separately in Health Connect; removing the NutriAI account does not delete records controlled by other connected apps.

Limited Retention After Deletion

Most data is removed from active systems when deletion completes. Limited information may remain only as follows:

  • encrypted production backups are overwritten or deleted within 30 days;
  • a minimal deletion-request and verification record may be kept for up to 90 days after completion;
  • Firebase may take up to 180 days to finish removing an installation identifier from its live and backup systems after receiving a deletion call;
  • purchase, tax, accounting, anti-fraud, and legally required transaction records may be kept for up to 7 years, or for a different period required by applicable law; and
  • information covered by an active legal hold, dispute, or security investigation may be kept until the matter and applicable limitation period end.

Retained records are isolated and are not used to personalize NutriAI. Aggregated or irreversibly de-identified information that can no longer be linked to you may also remain.

Important: Deletion Does Not Cancel a Subscription

Deleting your NutriAI account or uninstalling the app does not cancel a Google Play or Apple subscription. The app stores control billing and cancellation.

You may request account deletion before or after canceling. If you delete first, save your store order or transaction identifier in case you later need billing support.

Need Help?

Email support@fria.ai. For details about collection and retention, read the NutriAI Privacy Policy.